Your privacy is our priority. This policy transparently explains how dhuffle collects, uses, stores, and protects your personal information in accordance with Malaysia's Personal Data Protection Act (PDPA).
Dhuffle Entertainment Sdn. Bhd. ("dhuffle", "we") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains our practices regarding the collection, use, storage, and disclosure of personal information you provide while using the dhuffle platform via dhuffle.pro.
This document is prepared in accordance with the requirements of Malaysia Personal Data Protection Act 2010 (PDPA) and any relevant regulations. As a responsible data processor, we only collect data that is strictly necessary, use it solely for the stated purposes, and protect it using industry-standard security measures.
By registering or using the dhuffle platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Dhuffle collects various types of information depending on how you interact with our platform. Below is a summary of the data categories we collect and their purposes:
| Data Category | Example Information | Source |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, gender | Provided by you during registration / KYC |
| Contact Information | Email address, mobile number, mailing address | Provided by you during registration |
| Financial Information | Bank account number, account holder name, transaction history | Provided by you during deposit / withdrawal |
| Platform Usage Data | Gaming history, wagering, login activity, account activity | Automatically generated during use |
| Technical Data | IP address, device type, web browser, operating system | Collected automatically |
| KYC Data | MyKad / passport copy, verification selfie, proof of address | Provided by you during the verification process |
We do not collect sensitive data categories such as health information, religious beliefs, or political affiliations unless specifically required by applicable law.
Dhuffle uses your personal data solely for lawful and necessary purposes in operating the platform. We will not use your data for any other purpose without obtaining your consent first.
You may opt out of receiving marketing communications at any time via your account settings or by contacting the dhuffle support team. Unsubscribing from promotional emails will not affect important operational communications such as transaction and security notices.
Dhuffle does not sell, rent, or trade your personal data to any third party for their commercial purposes. However, in the course of operating the platform, we may share your information with the following parties in certain circumstances:
In all of the above cases, data sharing is limited to what is strictly necessary for the stated purpose. All third parties involved are required to comply with data protection standards equivalent to or higher than those we uphold.
All personal data collected by dhuffle is stored on secure servers with strict access controls. We use 256-bit SSL encryption to protect all data in transit, and stored data is further safeguarded with additional encryption and multi-layered access controls.
Retention Period: dhuffle retains your personal data for as long as your account is active and for any additional period required by law — typically five (5) to seven (7) years after account closure to meet AML compliance and financial record-keeping requirements. Once the required retention period ends, your data will be securely deleted or anonymised.
While we take all reasonable steps to protect your data, no digital system can be guaranteed completely secure. We encourage you to use a strong password and enable 2FA on your dhuffle account for added protection.
Dhuffle uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on return visits and ensure the platform functions correctly.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Maintaining login sessions, account security, and basic platform preferences | Session / 30 days | |
| Understanding how players use the platform to improve the overall experience | Up to 2 years | |
| Displaying relevant promotional content based on your interests | Up to 1 year |
You can manage or delete cookies through your web browser settings. Please note that disabling required cookies (essential cookies) may affect certain features of the dhuffle platform, including the ability to stay logged in.
As a data subject under Malaysia's PDPA, you have certain rights regarding your personal data held by dhuffle. We respect these rights and will facilitate their exercise upon request.
To exercise any of the rights below, please contact the dhuffle support team. We will process your request within a reasonable timeframe and may require identity verification before fulfilling it.
The dhuffle platform is strictly for individuals aged 18 and above. We do not intentionally collect or store personal data from individuals under the age of 18.
If we discover that personal data of an individual under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered on the dhuffle platform without consent are welcome to contact us immediately.
Dhuffle employs an age verification system during registration. Any attempt to circumvent the age verification process is a serious violation of our Terms and Conditions and may be reported to the relevant authorities.
The dhuffle platform integrates with certain third-party services such as payment providers and gaming systems to ensure smooth operations. While we carefully select our third-party partners and require them to meet high privacy standards, dhuffle is not responsible for the privacy practices of third parties operating under their own policies.
Your interactions with payment providers during deposit or withdrawal transactions are subject to those providers' own privacy policies. We recommend reading the privacy policy of any third-party service you use alongside the dhuffle platform.
Dhuffle reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via in-platform notifications or email at least seven (7) days before taking effect.
The "Updated" date at the top of this document will always reflect the currently applicable version. We encourage you to review this Privacy Policy periodically to stay informed about how we manage your data. Continued use of the dhuffle platform after any amendments take effect will be considered acceptance of those changes.
If you have any questions, concerns, or wish to exercise your personal data rights, please contact the dhuffle Data Protection Officer (DPO) through the following channels:
We also accept complaints relating to data protection. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the procedures set by that authority.
Dhuffle's live support team is the fastest way to get help with any privacy or account data queries. Use the live chat icon at the bottom corner of the platform to reach our team at any time.
Dhuffle fully respects your rights as the owner of your personal data. The following are rights you may exercise at any time.
You have the right to request a copy of the personal data we hold about you at any time.
If any of your data is inaccurate or incomplete, you have the right to request a correction.
In certain circumstances, you may request that your data be deleted, subject to legal requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You may request a restriction on data processing in certain situations, such as during a dispute.
You may request your data in a structured format that can be transferred to another platform.
If processing is based on consent, you may withdraw that consent at any time.
You have the right to lodge a complaint with the PDPA Commissioner if you are not satisfied with our response.
Data protection is more than a legal obligation for us – it is a responsibility we take seriously in order to earn and keep the trust of every player.
All data transmitted between your device and dhuffle's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Dhuffle's identity verification (KYC) process is conducted through a secure, encrypted system. Your identification documents are only accessed by authorised staff for verification purposes.
Dhuffle operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We have a designated Data Protection Officer (DPO) responsible for ensuring ongoing compliance.
We only collect data that is strictly necessary for the stated purposes. Our data minimisation principle means you need not worry about excess information being stored without clear reason.
Dhuffle maintains a clear data retention schedule. Data that is no longer needed is securely deleted or anonymised according to defined retention periods, rather than stored indefinitely without purpose.
The dhuffle system undergoes regular independent security testing and audits. Any identified vulnerabilities are addressed promptly to ensure your data remains protected at all times.